Grievance Handling System

A truly responsive organization is one that provides an easy and user friendly means for its stakeholders to lodge grievances and ensures that they are resolved to the satisfaction of all parties as soon as possible. The Grievance Handling System developed by us for the Odisha Infrastructure Development Corporation (IDCO) does precisely that. With a one to many and many to one officer matrix and unlimited mark downs, the system ensures that the grievance is marked to the correct person and tracks all interactions and actions taken on the grievance from the time it is lodged till its resolution. GHS also has a variety of reports that help senior officers keep abreast of all the grievances at all times, in real time.